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Privacy Policy

Last Updated: 03/01/2025

INTRODUCTION

Frankie's Bike Shop LLC ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website, use our services, or communicate with us.​

Privacy Policy SMS Consent

SMS opt-in or phone numbers for the SMS are not shared with any third party or affiliate company for marketing purposes.

CHANGES TO OUR PRIVACY POLICY 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed.

Information We Collect

We may collect the following types of information:

  • Personal information such as name, phone number, email address, and payment details.

  • Usage data, including IP addresses, browser type, and device identifiers.

  • Information provided voluntarily, such as when signing up for services or contacting us.

How We Use Your Information

By providing your name and phone number, you consent to receive text messages from us. We may use your information for the following purposes:

  • To send you offers and promotional information via text message.

  • To provide you with updates about our products, services, and events.

  • To respond to your inquiries and provide customer support.

We do not share, sell, or trade our customers/users phone numbers.​

WITH WHOM DO WE SHARE INFORMATION THAT WE COLLECT?

We do not sell or rent personal information to third parties. Information may be shared with:

  • Service providers assisting in operations (e.g., payment processors, customer service platforms).

  • Legal authorities when required by law.

COOKIES AND SIMILAR TECHNOLOGY

We use cookies and similar technologies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.

HOW WE MANAGE YOUR COOKIES

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify settings to decline them.

WHO CAN YOU CONTACT FOR MORE INFORMATION?

For questions regarding this Privacy Policy, you may contact us at:

Text Messaging

By submitting your phone number, you authorize us to send text messages to the number you provided. These messages may be sent using automated technology. Please note that message and data rates may apply. Your consent to receive text messages is not a condition of purchase.

Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction.

Your Rights

You have the right to:

  • Opt-out of receiving text messages at any time by following the instructions provided in the messages.

  • Request access to the personal information we hold about you.

  • Request that we update or correct any inaccurate or outdated personal information.

  • Request that we delete your personal information, subject to certain exceptions required by law.

SMS TERMS AND CONDITIONS

1. SMS Consent Communication

Phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from Frankie's Bike Shop, you may receive messages related to:

  • Appointment reminders

  • Follow-up messages

  • Billing inquiries

  • Promotions or offers

3. Message Frequency

Message frequency may vary depending on the type of communication. You may receive up to 10 messages per week.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan.

5. Opt-In Method

You may opt-in to receive SMS messages from Frankie's Bike Shop by:

  • Submitting an online form

6. Opt-Out Method

You can opt out of receiving SMS messages at any time by replying "STOP" to any message or contacting us directly.

7. Help

For assistance, reply with "HELP" or contact us at:

8. Standard Messaging Disclosures

  • Message and data rates may apply.

  • You can opt-out at any time by texting "STOP."

  • For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.

  • Message frequency may vary.

By using our services and opting into SMS communications, you agree to this Privacy Policy and SMS Terms & Conditions.

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